James Warns: Utilities Can’t Freeze You Out

NEW YORK – As the mercury plummets, New York Attorney General Letitia James is throwing down the gauntlet to utility companies, reminding them – and more importantly, New Yorkers – that shutting off heat in the dead of winter isn’t just bad form, it’s illegal. The AG’s office issued a consumer alert today, November 18, 2025 (updated November 24, 2025), laying out the hard rules protecting residents from being left in the cold.

Forget polite requests. New York State law mandates that utility providers make a genuine effort to contact households before pulling the plug on essential services like heat and hot water. This isn’t about a friendly reminder; it’s about preventing a potentially life-threatening situation. According to the Attorney General, “New Yorkers have a legal right to heat and hot water services during the winter season,” and she’s making it clear she’ll be watching to ensure those rights are upheld.

The specifics are blunt. Utilities can’t just decide on a whim to cut you off. They must wait a minimum of 35 days after a bill is past due before even considering termination. And even then, a 15-day notice is required. But it doesn’t stop there. Forget about holiday cheer – utility companies are strictly prohibited from shutting off service during the two-week period encompassing Christmas and New Year’s Day. Consider it a temporary reprieve, but don’t fall behind on your bills.

More importantly, companies aren’t allowed to just disconnect a customer without assessing the potential consequences. Trained personnel are required to evaluate whether a shutoff poses a “serious impairment to a resident’s health or safety.” If a risk is identified, social services must be notified before the power is switched off. This is about more than just complying with the law; it’s about preventing tragedy. James emphasized, “No New Yorker should be left without heat or hot water as days and nights grow colder.”

The AG’s office isn’t just issuing warnings; they’re offering a direct line to justice. New Yorkers who experience an unauthorized shutoff, or suspect they’ve been unfairly targeted, can file a complaint online or call 1-800-771-7755. Don’t suffer in silence. James is encouraging residents to report any violations immediately.

For those struggling to afford their utility bills, resources are available. The Department of Public Service’s website offers information on the Energy Affordability Program (EAP) and the Home Energy Fair Practices Act. The full guidance can be found on the Department of Public Service’s website. This isn’t just about avoiding the cold; it’s about protecting vulnerable New Yorkers from predatory practices and ensuring everyone has access to basic necessities.