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Phally Suong, Mail Fraud, New York 2014

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Rochester Woman Charged with Mail Fraud Scam

A shocking case of corporate deceit has come to light in the city of Rochester, N.Y. Phally Suong, a 34-year-old woman, has been arrested and charged with mail fraud for her role in a scheme that defrauded Rochester Gas and Electric (RG&E) of a staggering $199,000.

According to the U.S. Attorney’s office, Suong worked as a Customer Service Representative at RG&E from 2005 until 2013. It was during this time that she allegedly used her position to access the company’s billing systems and alter customer information for inactive accounts awaiting refunds.

The defendant, Suong, would change the information in the system from the actual customer’s name to her own, causing RG&E to issue refund checks to Suong instead of the actual account holder. As part of the scheme, Suong would cash the checks and then go back into the billing system to change the account information back to the original customer’s name and address.

RG&E became aware of the unlawful activity during an internal audit and immediately notified the Federal Bureau of Investigation (FBI). The FBI launched an investigation, which ultimately led to Suong’s arrest and charge.

The charge of mail fraud carries a maximum penalty of 20 years in prison and a fine of up to $250,000. Suong is due to make her initial appearance before U.S. Magistrate Judge Jonathan W. Feldman and is scheduled to return to court on June 30, 2014 at 9:30 a.m.

Assistant U.S. Attorney Craig R. Gestring is handling the case. The defendant’s guilt has not been proven and she is presumed innocent until proven otherwise in a court of law. As this case unfolds, the people of Rochester will be watching closely to see justice served.

Rochester Gas and Electric took immediate action to investigate the scope of the activity after discovering the unlawful behavior during an internal audit. The company’s swift action in notifying the FBI helped bring this case to light and ensured that those responsible would be held accountable.

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